Support
Questions, and a way to reach us
Most of what people write in is answered below. If yours is not, the form at the bottom goes straight to our support inbox.
Questions
Frequently asked questions
Billing, privacy, the clinical tools, and what the app will and will not do.
Is Healthread free?
Yes. Threads, articles and your profile cost nothing. The clinical tools are premium, with a 7-day trial.
Is the symptom checker a diagnosis?
No, and neither is a skin analysis. Both are there to help you decide whether and when to see someone.
How do I cancel?
In your App Store or Google Play account, the same as any subscription. Canceling keeps your data.
Can I delete my account?
Yes, from Settings, along with an export of what you have logged.
iPhone and Android?
Yes. iPhone on the App Store and Android on Google Play. Each store shows whether Healthread is offered in your country.
Is it in Spanish?
The whole app is, and so is this site.
Can family see my medicines?
Only if you invite them to a care group, and only the doses you have taken.
Who reviews the health content?
Articles are medically reviewed before publishing, and clinical reference comes from UpToDate. Board-certified clinicians on the Medical Advisory Panel (gastroenterology, dermatology and internal medicine) review the clinical direction of the app.
Contact
Still stuck? Write to us.
Tell us what is happening and we will come back to you. Please do not include clinical details you would not want in an email. For anything urgent, contact your clinician or your local emergency number.
What is it about?
Billing or subscription
Account or login
A bug in the app
Privacy or data
Something else
Your name
Your email
Your message
Sending delivers this message to support@healthread.com. We reply to the email you give here.
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Healthread does not provide medical advice, diagnosis or treatment. Always speak to a qualified clinician about your care.